Something broken, something confusing, or just an idea for what Lovara should be — it all goes to the same inbox, and it's all welcome.
No ticketing system, no bot, no auto-reply. Someone on our team reads every message and writes back personally.
We're a small team, so replies are personal rather than instant — but every message gets read, and every message gets a real response from someone who actually works on Lovara.
If someone sends you something that doesn't belong on Lovara, tap the "..." in any message thread or on any stylist profile to report it, or to block that person. Blocking stops messages, follows and bookings in both directions, and they aren't told. You can unblock anyone from Settings → Privacy.
Every report is read by a person, and we act on them within 24 hours. You can also email us directly at help@hellolovara.com.